Certified Pharmacy Tech - (1+ yrs of call center pharm tech exp required)
Job Description
Certified Pharmacy Tech, must have 2+ years of recent pharm tech experience in a call center(as a pharm tech)
Cary NC
Schedule: Monday to Friday 11:30am-8pm is the shift but the training is from 9am-6pm every day on site. Training is usually a couple months
temp to perm
Pay Rate: $22/hr
Purpose
The Customer Support Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.
Essential Duties and Responsibilities
§ Primary resource for outbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
§ Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
§ Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients.
§ Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
§ Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
§ Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
§ Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
§ Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualifications/Requirements
§ One year or more of call center experience
§ Experience working with management information systems to effectively address customer needs
§ Proficiency in Microsoft applications
§ Excellent verbal and written communications
§ Must be able to show empathy when talking to patients
§ Professional telephone manner
§ Strong attention to detail
§ Customer service experience preferred
§ Medical office experience / knowledge of medical terminology preferred
§ Training is on site from site 9am – 6pm.
§ Permanent schedule from 11:30am – 8pm, Monday – Friday
§ This is a temporary to permanent hire position for people who meet metrics and attendance policies.
§ Possible rotating Saturdays once a month with a weekday off.
§ Hybrid schedule possible after 90 to 120 days when metrics and attendance guidelines are met.
Required:
2+ years experience as a Pharmacy Technician.
MUST be a Nationally Board Certified Pharmacy Technician (PTCB)
Must be certified in NC.
**Must pass a criminal background check and Drug Test**
Quick Apply online, then text David at 972-346-0506 with your responses below:
1. Are you able to commit to 5 days a week in the office during training (9-12 weeks) and 2 days per week after that on a hybrid schedule; and do you have reliable transportation to get back and forth from work each day?
2. Are you able to commit long term to a schedule of 11:30am – 8pm for an extended time frame as your permanent schedule?
3. Can you type at least 35 wpm with no errors?
4. Do you have at least 1 year of heavy call center experience which included strict attendance and schedule adherence guidelines?
5. Do you have any preplanned days you will need off in the next 90 days?
#CSM
Cary NC
Schedule: Monday to Friday 11:30am-8pm is the shift but the training is from 9am-6pm every day on site. Training is usually a couple months
temp to perm
Pay Rate: $22/hr
Purpose
The Customer Support Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.
Essential Duties and Responsibilities
§ Primary resource for outbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
§ Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
§ Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients.
§ Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
§ Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
§ Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
§ Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
§ Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualifications/Requirements
§ One year or more of call center experience
§ Experience working with management information systems to effectively address customer needs
§ Proficiency in Microsoft applications
§ Excellent verbal and written communications
§ Must be able to show empathy when talking to patients
§ Professional telephone manner
§ Strong attention to detail
§ Customer service experience preferred
§ Medical office experience / knowledge of medical terminology preferred
§ Training is on site from site 9am – 6pm.
§ Permanent schedule from 11:30am – 8pm, Monday – Friday
§ This is a temporary to permanent hire position for people who meet metrics and attendance policies.
§ Possible rotating Saturdays once a month with a weekday off.
§ Hybrid schedule possible after 90 to 120 days when metrics and attendance guidelines are met.
Required:
2+ years experience as a Pharmacy Technician.
MUST be a Nationally Board Certified Pharmacy Technician (PTCB)
Must be certified in NC.
**Must pass a criminal background check and Drug Test**
Quick Apply online, then text David at 972-346-0506 with your responses below:
1. Are you able to commit to 5 days a week in the office during training (9-12 weeks) and 2 days per week after that on a hybrid schedule; and do you have reliable transportation to get back and forth from work each day?
2. Are you able to commit long term to a schedule of 11:30am – 8pm for an extended time frame as your permanent schedule?
3. Can you type at least 35 wpm with no errors?
4. Do you have at least 1 year of heavy call center experience which included strict attendance and schedule adherence guidelines?
5. Do you have any preplanned days you will need off in the next 90 days?
#CSM
Meet Your Recruiter
David McClanahan
Operations Manager
David has been in healthcare recruiting for 2 years, placing candidates in all areas of a Hospital/Clinic. He enjoys building strong relationships with his candidates/clients, while helping fill important assignments in his community. David is originally from Galveston, TX but relocated in 2005 to the DFW area to play Baseball in college. David graduated from Northwood University in 2009 with a BBA. He enjoys watching all of Houston sports team, playing Golf and spending time on the weekend with his family.
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Ready to elevate your career? Explore exciting job opportunities in the vibrant area surrounding Cary, North Carolina. Known for its unique blend of southern charm and thriving economy, Cary offers an ideal environment for professional growth and work-life balance. From the serene beauty of William B. Umstead State Park to the cultural richness of the North Carolina Museum of Art, there is no shortage of attractions to explore. Indulge in the region's renowned BBQ joints, catch a performance at the Duke Energy Center for the Performing Arts, or cheer on the Carolina Hurricanes at PNC Arena. Join us in Cary, NC, and discover why this dynamic community is the perfect place to advance your career.