Certified Pharmacy Tech - (1+ year of pharm tech exp in a call center environment)
Job Description
Certified Pharmacy Tech, must have a year of pharm tech experience in a call center
Cary NC
Payrate: $22/hr
Work schedule (days & time): 11:30am - 8pm w/a required Saturday approximately every 3-4 months w/a 9am - 6pm schedule and one day off during the week)
-------Hours: For training - 9am - 5:30pm (8-12 weeks)
Work location & type (Onsite / Hybrid / Remote): Position will be onsite to start with the possibility of going hybrid
Essential Duties and Responsibilities
1+ year of heavy call center experience as a Pharmacy Technician.
Preferred certified pharm tech in NC
Must pass a criminal background check and Drug Test
Quick Apply online, then text David at 972-346-0506 with your years of call center experience as a pharm tech
#CSM
Cary NC
Payrate: $22/hr
Work schedule (days & time): 11:30am - 8pm w/a required Saturday approximately every 3-4 months w/a 9am - 6pm schedule and one day off during the week)
-------Hours: For training - 9am - 5:30pm (8-12 weeks)
Work location & type (Onsite / Hybrid / Remote): Position will be onsite to start with the possibility of going hybrid
Essential Duties and Responsibilities
- Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
- Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
- Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
- Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
- Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
- Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
1+ year of heavy call center experience as a Pharmacy Technician.
Preferred certified pharm tech in NC
Must pass a criminal background check and Drug Test
Quick Apply online, then text David at 972-346-0506 with your years of call center experience as a pharm tech
#CSM
Meet Your Recruiter
David McClanahan
Operations Manager
David has been in healthcare recruiting for 2 years, placing candidates in all areas of a Hospital/Clinic. He enjoys building strong relationships with his candidates/clients, while helping fill important assignments in his community. David is originally from Galveston, TX but relocated in 2005 to the DFW area to play Baseball in college. David graduated from Northwood University in 2009 with a BBA. He enjoys watching all of Houston sports team, playing Golf and spending time on the weekend with his family.
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Ready to elevate your career? Explore exciting job opportunities in the vibrant area surrounding Cary, North Carolina. Known for its unique blend of southern charm and thriving economy, Cary offers an ideal environment for professional growth and work-life balance. From the serene beauty of William B. Umstead State Park to the cultural richness of the North Carolina Museum of Art, there is no shortage of attractions to explore. Indulge in the region's renowned BBQ joints, catch a performance at the Duke Energy Center for the Performing Arts, or cheer on the Carolina Hurricanes at PNC Arena. Join us in Cary, NC, and discover why this dynamic community is the perfect place to advance your career.